Design Workbook
The Psychology of AI User Experiences
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7. How much control should the user have?
Do you want to increase user control? Consider these tactics and select all that apply.
Explain — Tell the user why it did what it did.
Preview — Show the output before executing.
Clarify — Ask the user to specify what they want.
Consent — Ask permission before automating future behavior.
Delay — Slow the process to keep the user involved.
Undo/Override — Let the user reverse or override the AI's action after the fact.
Other - Explain in notes
Where does your product sit on the automation spectrum?
User acts, AI assists — The user drives; AI offers suggestions or information along the way.
AI proposes, user decides — AI produces an output; the user reviews and approves before anything happens.
AI acts, user oversees — AI executes automatically; the user can review, adjust, or override after the fact.
Other — Describe in the notes below.
NOTES: Explain why you made your choices.
Required if you selected Other. You can also add nuance for any option.
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