Design Workbook
The Psychology of AI User Experiences
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1. Should it even be AI?
What AI feature or product are you designing?
Describe it in 1-2 sentences, focusing on what the user can do.
Who is your target user?
Be specific about their demographics, context, and primary goal.
Which user frictions are you addressing with your product/feature?
Choose all that apply.
Overwhelmed: too much information, info hard to find, or not enough context
Stuck: they don’t have the ability (skill, confidence, etc.) to get a quality output
Uncertain: too many choices or unclear outcomes
Burdened: too much effort or not worth the time
Explain the frictions in your experience.
How does AI address those frictions?
Choose all that apply.
Overwhelmed → AI CLARIFIES by summarizing, organizing, and surfacing what matters most.
Stuck → AI CREATES by generating a first pass, offering examples, or helping users get started.
Uncertain → AI HELPS CHOOSE by comparing options, highlighting tradeoffs, and making recommendations.
Burdened → AI ACTS on behalf of users by removing manual steps, completing repetitive tasks, or working autonomously.
Explain how AI will address the friction in your experience.
Is AI actually needed here?
Could this be solved just as well without it?
Would users prefer AI for this task?
Proceed with caution if the task requires warmth, involves high stakes, puts the user in decision mode, or could threaten human identity.
How will you measure success?
Name 2–3 specific metrics that would tell you whether the AI is helping users and delivering value.
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