Design Workbook
The Psychology of AI User Experiences
1/8
1. Should it even be AI?
Choose your feature.
What AI feature are you designing? Define it in 1–2 sentences.
Who is your target user?
Be specific about who they are (demographics, context, goal etc.)
Which user friction(s) are you addressing.
6 types of user friction:Volume, Discovery, Expertise, Quality, Decision, or Time?
How does AI help address this friction?
4 uses of AI: Understand, Create, Decide, or Act for them
Do users prefer AI for this task?
(Proceed with caution if context requires warmth, it's high stakes, user is in decision mode, or it could threaten human identity.)
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